Shipping and Returns

SHIPPING & RETURNS 

All orders are shipped out from our warehouse within 3 working days. If you have not received an order within 10 days, please notify us by email at: info@divinitycollection.com.au

AUSTRALIA AND NEW ZEALAND WIDE FLAT RATE Delivery Only $10 per order.

INTERNATIONAL DELIVERIES Flat Rate of $25.

FREE Australian Shipping Spend $150.

Any duties or taxes payable for international orders are the responsibility of buyer.

International order normally take 5 to 10 days but can take up to 14 days for delivery depending on country and customs.

Express Post option is $15. Please note Express Post Guarantees overnight delivery to Capital Cities in Australia once items are sent out. Please allow up to 3 working days to process orders (most times it is quicker,depending on backlog of order).

Regular Courier option for Perth is 5 to 9 days, 3 to 5 days for Adelaide and 1 to 2 days for East Coast capital cities.

If there is urgent circumstances and you need your items quicker, please let us know before you order and we will try our best to accomodate you :)

 

Refund and Returns

If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your account. All returns are subject to us receiving the item back within 100 days of purchase. Items must be returned with their original packaging with Tag in place and unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. No Refunds for Clearance Items - these are clearly marked as clearance items and are heavily reduced in price, exchange or credit.

If you need to change size,first please email us returns@divinitycollection.com.au or use the contact us link on website. All items must be unworn and in original packaging for return,please securely package the item/s to us in original condition, unworn, unwashed and unused. We will cover cost of sending one package per order for a change of size only within Australia. However, you will have to cover cost of sending item in to us. We will not be responsible for lost items so please make sure you send to us via a trackable service.

Please make sure you write a note with Package you send.

Please allow 2 weeks for return of items, depending on our workload.

 

Returns Process

To return an item, please first email us with your order number and issue on:

returns@divinitycollection.com.au

Then please send to:

Divinity Collection
Unit C3 / 15 Forrester Street Kingsgrove NSW 2208

Please include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of reason why you are returning item
  • Whether you would like a refund, exchange or credit voucher. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
Sale

Unavailable

Sold Out