Refund Policy

Refund and Returns :


Your satisfaction is our first priority at divinitycollection.com.au. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your account. All returns are subject to us receiving the item back within 100 days of purchase. Items must be returned with their original packaging with Tag in place and unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

No Refunds for Clearance Items / Flash Sale items - these are clearly marked as clearance / Flash Sale items and are heavily reduced in price.

Where is there is Free Shipping and a Refund is requested which brings order under $150. $10 for shipping will be deducted from refund.

If you need to change size, first please email us returns@divinitycollection.com.au or use the contact us link on website. All items must be unworn and in original packaging for return, please securely package the item/s to us in original condition, unworn, unwashed and unused. We will cover cost of sending one package per order for a change of size only within Australia. However, you will have to cover cost of sending item in to us. We will not be responsible for lost items so please make sure you send to us via a trackable service.
Please make sure you write a note with Package you send.
Please allow 2 weeks for return of items, depending on our workload.

 

Returns Process :

To return an item, please first email us with your order number and issue on:

returns@divinitycollection.com.au

 

Then please send to:


Divinity Collection

C3 / 15 Forrester Street

Kingsgrove NSW 2208
 

Please include the following information:


Your Order number if known (appears on the top of the confirmation email)
Your name and address
A description of reason why you are returning item
Whether you would like a refund, exchange or credit voucher. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
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