Your satisfaction is our first priority at divinitycollection.com.au. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your account. All returns are subject to us receiving the item back within 30 days of purchase. Items must be returned with their original packaging with Tag in place and unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
This Returns policy is for online purchase ONLY, NOT for purchases instore. Returns must be returned to warehouse NOT retail store.
No Refunds for Clearance/Sale Items and Flash Sales. You may exchange or credit issued which does NOT expire. You will need to pay for postage back to you as these items are usually below cost ($10).
If as result of refund order falls below $150 and Free Shipping was given. $10 will be deducted from refund as order will no longer qualify for free shipping.
First please email us email@example.com or use the contact us link on website. All items must be unworn and in original packaging for return, please securely package the item/s to us in original condition, unworn, unwashed and unused. We will cover cost of sending one package per order for a exchange only within Australia. However, you will have to cover cost of sending item in to us. We will not be responsible for lost items so please make sure you send to us via a trackable service.
Please make sure you write a note with Package you send.
Please allow 2 weeks for return of items, depending on our workload.
To return an item, please first email us with your order number and issue on:
C3 / 15 Forrester Street
Kingsgrove NSW 2208