Shipping and Returns

SHIPPING & RETURNS 

Please note due to COVID-19 shipping times can be a slower than usual. 

All orders are shipped out of warehouse within 3 working days. 

FREE Standard Australian Shipping if you Spend $99.

AUSTRALIA WIDE FLAT RATE Delivery Only $10 per order.

NEW ZEALAND WIDE FLAT RATE Delivery Only $15 per order.

USA, UK, Canada, SE Asia WIDE FLAT RATE Delivery Only $19.95AUD per order.

INTERNATIONAL DELIVERIES Flat Rate of $25.

FREE INTERNATIONAL Shipping Deals to many countries also.

Any duties or taxes payable for international orders are the responsibility of buyer.

International orders normally take about a week but can take up to 14+ days for delivery depending on country and customs.

Express International by TNT Express 3 to 6 business days.

Express Post option is $15. Please note Express Post Guarantees overnight delivery to Capital Cities in Australia once items are sent out. Please allow up to 3 working days to process orders (most times it is quicker, depending on backlog of order).

Standard Courier option for Perth is 5 to 9 days, 3 to 5 days for Adelaide and 1 to 2 days for East Coast capital cities.

All deliveries are sent with Authority to Leave in Safe Place unless you specify you want a signature.

If there is urgent circumstances and you need your items quicker, please let us know before you order and we will try our best to accomodate you :)

 

Refund and Returns

If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your account. All returns are subject to us receiving the item back within 30 days of purchase. Items must be returned with their original packaging with Tag in place and unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. No Refunds for Clearance/Sale Items and Flash Sales or Cosmetics. You may exchange or credit issued which does NOT expire. You will need to pay for postage back to you as these items are usually below cost ($10).

This Returns policy is for online purchase ONLY, NOT for purchases instore. Returns must be returned to warehouse NOT retail store.

First please email us info@divinitycollection.com.au or use the contact us link on website. All items must be unworn and in original packaging for return,p lease securely package the item/s to us in original condition, unworn, unwashed and unused. We will cover cost of sending one package per order for a change of size only within Australia. However, you will have to cover cost of sending item in to us. We will not be responsible for lost items so please make sure you send to us via a trackable service.

Please make sure you write a note with Package you send.

Please allow 2 weeks for return of items, depending on our workload.

 

Returns Process

To return an item, please first email us with your order number and await approval:

info@divinitycollection.com.au

Then please send to:

Divinity Collection
PO Box 3042 
Blakehurst NSW 2221

Please include the following information:

• Your Order number if known (appears on the top of the confirmation email)
• Your name and address
• A description of reason why you are returning item
• Whether you would like a refund, exchange or credit voucher. If you wish to exchange it for a different item, please include the name and item number of the replacement item.